Prime Agate Export always provide quality of satisfaction to the customers but if any time or in case the customers are dissatisfied with the products then client may return the products to us within 4-5working days of delivery.

The refund amount will be refunded at the customer’s bank account. And shipping costs are not refunded.

Special or Custom orders cannot be returned. In handmade and polished items same policy effect. Agates are formed naturally so they are always in many different forms. Many stones have naturally occurring inclusions and cracks that will not affect at their quality.

We special handle with care of the products while shipping it, so it will be safe from all the damages and quality loss.